Case Study: QuoteWizard boosts engineering efficiency and employee satisfaction with Microsoft Power Apps

QuoteWizard boosts engineers’ efficiency, employee satisfaction, competitive edge with Microsoft Power Platform

QuoteWizard, a LendingTree company that connects consumers and insurers through online quote comparison, faced a scalability problem: its engineering ticketing system relied on a single lead engineer to triage and assign email-based requests, creating bottlenecks and preventing teams from focusing on higher‑value work. To address this, QuoteWizard turned to Microsoft Power Apps (using AI Builder) and Microsoft Power Automate on the Microsoft Power Platform, integrating with Azure DevOps and Azure Machine Learning to replace the manual routing process.

Using Microsoft Power Apps and AI Builder, QuoteWizard implemented an automated, AI‑powered ticket routing and scheduling solution that evaluates job logs, matches tasks to the right engineers, and triggers Azure DevOps workflows via Power Automate. The result: assignments that once took about two hours are now immediate, the former lead engineer has been promoted to higher‑impact work, engineering productivity and employee satisfaction have improved, and QuoteWizard is shipping more product and helping partners speed time to market. Microsoft Power Apps enabled these measurable efficiency and business‑value gains.

QuoteWizard

Ian Smith

Vice President of Operations