Case Study: Priceline Pharmacy achieves optimized retail store operations and real-time insights with Microsoft Power Apps

Priceline optimizes retail store operations with Microsoft Power Platform

Priceline Pharmacy, part of Australian Pharmaceutical Industries with more than 480 Priceline and Priceline Pharmacy stores across Australia, struggled with slow, inconsistent store reporting: Business Leaders spent hours manually compiling data, waited a day for BI reports during promotional periods, and lacked a consistent view of key retail KPIs. To address this, Priceline Pharmacy turned to Microsoft Power Apps (Microsoft Power Platform) to explore a low‑code approach that could deliver faster, more consistent insights.

Using Microsoft Power Apps, James Matson built the "Heart In Hand" canvas app, integrating HTTP Custom Connectors, Microsoft Power Automate, Azure Table Storage, Azure Functions and Bing Maps to pull POS, auditing and other systems into a single dashboard accessible on mobile and desktop. The Microsoft Power Apps solution delivered near real‑time data and hourly reporting during promotions, eliminated much of the manual consolidation work, and measurably increased Business Leaders’ ability to understand and act on store performance across the retailer’s network.

Priceline Pharmacy

James Matson

IT Retail Innovation Lead