Case Study: PHDC delivers faster client service and halves contractor payment time with Microsoft Power Apps and Dynamics 365

PHDC manages projects more efficiently and serves clients faster with Dynamics 365

PHDC, a Philadelphia nonprofit that helps low‑income residents repair and maintain their homes, was hampered by fragmented, manual processes—phone calls, paper notes and six standalone tools—that made intake, inspections, contractor coordination, and payments slow, error‑prone, and not support remote work. PHDC engaged Microsoft Power Apps (implemented with partner RSM US) and adopted Microsoft Dynamics 365 Customer Service and Dynamics 365 Field Service, plus a Power Pages portal, to modernize its end‑to‑end service delivery.

Using Microsoft Power Apps’ Dynamics 365 solutions and the Power Pages contractor portal, PHDC streamlined workflows (reducing a 22‑step process to 7), launched the system remotely during COVID, improved reporting and project visibility, and cut contractor payment time from 35 days to an average of 15 days—significantly boosting productivity and enabling faster responses to urgent repairs.

PHDC

George Russell

Director of Home Improvement Programs