Case Study: ADH Clinic achieves safe reopening and streamlined patient bookings with Microsoft Power Apps

One-person clinic digitally transforms to not just survive but thrive with Microsoft Power Platform

ADH Clinic is a solo massage, physical and remedial therapy practice in Taunton, UK, run by founder Andrea Douthwaite-Hodges. When COVID-19 lockdowns threatened her income and forced paper-based bookings and records to become a health risk, she turned to Microsoft Power Apps and the Power Platform — including Microsoft Bookings, Microsoft Forms, Power Automate, Microsoft Dataverse, Outlook and Power Apps — to find a simple, low-code way to reopen safely and streamline operations.

Microsoft Power Apps helped implement an online booking system (Microsoft Bookings), automated medical intake (Microsoft Forms + Power Automate into Dataverse), and a Power Apps model-driven interface to unify patient records. The solution let ADH Clinic reopen within three months, reduced administration and COVID exposure, delivered real-time visibility into bookings and revenue, and increased Andrea’s productivity and speed by 80 percent while attracting new patients.

ADH Clinic

Andrea Douthwaite-Hodges

Founder