Case Study: Nebraska Furniture Mart achieves streamlined operations and improved customer service with Microsoft Power Apps

Nebraska Furniture Mart embraces Microsoft 365 to work smarter and improve customer connections

Nebraska Furniture Mart, North America’s largest furnishings retailer, faced inefficiencies from disparate tools and manual processes across its massive showrooms—things like paper sign‑out sheets, physical cleanup maps, and difficulty quickly identifying in‑stock items. To modernize operations, improve customer connections, and support a hybrid work shift during COVID‑19, Nebraska Furniture Mart consolidated on Microsoft 365 and used Microsoft Power Apps (embedded in Teams) to give frontline staff and managers practical, mobile tools.

Using Microsoft Power Apps, a sales associate built the CheckOut, Recovery, and In Stock apps (all accessed via Teams and Surface devices), eliminating dozens of daily sign‑out calls, automating manager notifications, and letting customers and staff find available inventory instantly. Hundreds of employees now use the CheckOut app daily, the In Stock app cut showroom search time from about 45 minutes to 10 minutes, and the broader Microsoft 365 consolidation (including E5 security) helped save more than $334,000 in one year—demonstrating Microsoft Power Apps’ measurable impact on efficiency and customer service.

Nebraska Furniture Mart

Scott Ott

Living Room Furniture Sales Professional