Case Study: Michael Hill achieves optimized inventory allocation and boosted sales with Microsoft Power Apps

Michael Hill optimizes inventory allocation and boosts sales with Microsoft Dynamics 365 Commerce

Michael Hill, a high‑end jeweler with nearly 300 retail locations across Australia, New Zealand, and Canada, faced legacy-platform limits in inventory allocation, warehousing, and multichannel fulfillment that threatened customer experience and margins. To modernize operations and support end-to-end retail processes, Michael Hill worked with Microsoft technologies—including Dynamics 365 Commerce, Dynamics 365 Finance, Dynamics 365 Supply Chain Management—and Microsoft Power Apps to replace its legacy retail platform and improve visibility and agility across stores and warehouses.

Using Microsoft Power Apps alongside Dynamics 365 (with implementation partner DXC Technology), Michael Hill implemented ship‑from‑store, a unified WMS, curbside pickup, loyalty integration, and several store apps (merchandising compliance, RM Hub, and order‑status lookup). The solution increased supply‑chain visibility, sped fulfillment by reducing transfer “hops,” centralized operations across ~300 stores, and supported a loyalty base of more than 500,000 members—delivering improved efficiencies, better margins, and stronger customer experiences.

Michael Hill

Matt Keays

Chief Information Officer