Case Study: PLUS Malaysia Berhad achieves rapid app delivery and major efficiency gains with Microsoft Power Apps

Malaysian highway operator pulls into digital fast lane with Microsoft Power Platform

PLUS Malaysia Berhad (PMB), Malaysia’s largest highway operator, needed to modernize slow legacy applications, eliminate paper-based manual processes, and enable mobile access for its workforce. To accelerate digitization and empower non-technical staff to create business apps, PMB adopted Microsoft Power Apps as part of the Microsoft Power Platform and integrated it with Microsoft 365.

Together with Microsoft, PMB ran three-day Power Lab hackathons and trained citizen developers to build solutions using Microsoft Power Apps, producing more than 30 apps in a year (including lane-closure tracking, spare-parts movement, and toll-refund reconciliation). The Microsoft Power Apps approach cut annual cycle time by 3,203 hours, made report generation six times faster (about 30 minutes to 5 minutes), shortened MVP delivery from months to weeks, and delivered significant cost and paper savings while empowering teams to scale digital processes.

PLUS Malaysia Berhad

Kang Yew Jin

Chief Technology Officer