Case Study: Maccabi Healthcare Services streamlines and secures daily workflows with Microsoft Power Apps

Maccabi Healthcare Services streamlines and secures daily workflows with Microsoft Power Apps

Maccabi Healthcare Services, Israel’s second-largest HMO serving over 2.4 million members, faced manual, time-consuming and unsecured processes for patient onboarding, case handovers and homecare coordination. To modernize workflows and centralize communication, the organization adopted Microsoft Power Apps alongside Microsoft Teams, Microsoft Forms and SharePoint Online to replace ad‑hoc channels like WhatsApp.

With Microsoft Power Apps, Maccabi built standardized intake forms, automated process flows and Teams-based collaboration spaces to accelerate onboarding, streamline handovers and track home-visit assignments. The solution now supports thousands of staff — about 17,000 active SharePoint users and 4,000 Teams users — and has delivered faster patient onboarding, smoother specialist handovers and improved responsiveness across care teams.

Maccabi Healthcare Services

Keren Shalev

Knowledge Manager