Case Study: Cámara de Comercio y Producción de Santo Domingo achieves greater stability and 14,000 monthly registrations with Microsoft Power Apps

Dynamics 365 Customer Service modernizes Latin America's oldest Chamber of Commerce

Cámara de Comercio y Producción de Santo Domingo, Latin America's oldest Chamber of Commerce, faced growing internal and external demand and needed a more stable, unified way to offer services and manage requests. They partnered with Microsoft Power Apps and adopted Dynamics 365 Customer Service (with Power Apps and Azure) to modernize their CRM and support a digital opening.

Microsoft Power Apps implemented a single-platform solution using Dynamics 365 Customer Service and Power Apps on Azure, streamlining registration and service workflows and enabling users to access services from any location. The change produced measurable impact—reaching 14,000 monthly registration transactions—and delivered greater stability and faster response across the institution.

Cámara de Comercio y Producción de Santo Domingo

Antonio Ramos

Executive Vice President