Case Study: Dextra Group achieves 60% CRM cost savings and saves 135–195 hours weekly on data entry with Microsoft Power Apps

Dextra Group - Customer Case Study

Dextra Group, a global manufacturing and infrastructure supplier with 14 offices, needed a single, consolidated source of customer data to manage complex, multi-office contractor relationships. To modernize its CRM and support remote collaboration, Dextra adopted Microsoft solutions—principally Dynamics 365 Sales—and leveraged Microsoft Power Apps (Power Platform) alongside Azure and Microsoft 365 to centralize customer records and streamline workflows.

Using Microsoft Power Apps together with Dynamics 365 Sales and Azure, Dextra rolled out the new CRM across 14 sites and added a Travel and Expense Power App for mobile claims. The Microsoft-led solution automated data uploads (saving each salesperson 2–3 hours weekly and 135–195 hours in total per week), improved lead management, cut CRM costs by about 60%, and reduced core infrastructure spending roughly 20–30% (summary shows ~30% annual savings), while enabling effective remote collaboration via Microsoft 365.

Dextra Group

Matthew Paul Schmitt

Group ITS Manager