Case Study: Collectius achieves 30% productivity gains and launches a customer self-service portal with Microsoft Power Apps

Debt management company leverages CRM to support growth and launch a new service

Collectius, a Philippines-based debt management and financial restructuring company, faced rapid growth and found its legacy collection platform could not provide the data, analytics, integration, or automation needed to deliver customer-centric service. To meet goals around automated communications, third-party API integration, and customer data analysis, Collectius selected Microsoft Dynamics 365 and built a customer-facing portal using Microsoft Power Apps with implementation support from partner NTT DATA.

Using Dynamics 365 as the cloud CRM foundation and a self-service portal built on Microsoft Power Apps, Collectius migrated data batch-by-batch and completed the full build in six months with NTT DATA’s help. The solution delivered better analytics via Power BI and Azure services, improved security and scalability, enabled online payments and self‑service plan creation, and drove measurable impact — including higher customer service scores and a 30% productivity improvement in launched markets.

Collectius

Sarah Johansson

Chief Strategy & Projects Officer