Case Study: Choice Aviation Services improves freight processing times with Microsoft Power Apps

Choice Aviation Services - Customer Case Study

Choice Aviation Services, a US-based international airline cargo company, needed to move warehouse operations from manual, paper-based processes to digital systems. Just weeks before a scheduled warehouse opening, the team had to update its workflows while improving freight handling, queue management, and reporting.

Using Microsoft Power Apps and Microsoft Power Platform, Choice Aviation built a self-service kiosk, a mobile app for agents, automated SMS and email notifications, and Power BI dashboards for real-time metrics. Microsoft Power Apps helped reduce freight processing times by over 80%, eliminate paper-based steps, and improve access to live performance data.

Choice Aviation Services

Kenix Wang

VP of Operations and Compliance