Case Study: Banco Pichincha achieves 285% IT ROI and saves 2,000+ employee hours with Microsoft Power Apps

Banco Pichincha integrates Microsoft Power Platform as part of the transformation of its business culture

Banco Pichincha, a Peruvian bank undergoing a broader cultural transformation, needed to digitize and streamline business processes while empowering nontechnical teams to build solutions. To address fragmented manual workflows and rapid citizen development—“Half of the applications were created without IT support”—the bank turned to Microsoft Power Apps as its low-code platform of choice.

By implementing nearly 50 apps built on Microsoft Power Apps (integrated with SharePoint, Power Automate and other Microsoft 365 tools), Banco Pichincha automated routine work, cut average employee time on those tasks by more than 2,000 hours, and achieved a 285% return on its IT investment, while enabling business areas to develop solutions independently.

Banco Pichincha

Carlos Torres Zevallos

Process Transformation and Digitization Manager