Case Study: Aioi Nissay Dowa Insurance achieves 350% increase in citizen developer certifications and $1.4M training savings with Microsoft Power Apps

Aioi Nissay Dowa builds citizen developer culture, drives innovation with Microsoft Power Platform

Aioi Nissay Dowa Insurance, a subsidiary of MS&AD serving 2.4 million customers, needed to scale its citizen‑developer program but found centralized, in‑person training limited access and drove up costs. To empower non‑IT employees to build apps and automate processes, the insurer turned to Microsoft Power Apps (together with Power Automate) for more intuitive low‑code and RPA capabilities.

Using Microsoft Power Apps to build a front‑end e‑learning portal and Power Automate for UI flows and automated grading, Aioi Nissay Dowa automated certification workflows, centralized training and CRM data, and streamlined delivery. The Microsoft Power Apps–driven solution is projected to boost citizen‑developer certifications by 350% and reduce training costs by USD 1.4 million, while accelerating app development and a culture of continuous innovation.

Aioi Nissay Dowa Insurance

Takashi Yano

Staff General Manager of ICT Projects