Case Study: Walgreens Boots Alliance achieves 75% faster in-store audits with Microsoft Power BI

Walgreens Boots Alliance trims in-store audit times by 75 percent with Microsoft Power Platform

Walgreens Boots Alliance, a global retailer, faced slow, inconsistent in-store audit processes that required manual note-taking and duplicate reporting. To modernize asset protection and improve shelf availability, WBA adopted Microsoft Power Platform tools—including Microsoft Power Apps, Power Automate, Microsoft Teams, SharePoint, Microsoft Forms—and analytics and dashboards built with Microsoft Power BI.

WBA implemented an Asset Protection mobile app and automated workflows that send audit results and populate Power BI dashboards twice daily, enabling store, district, and regional visibility. The solution cut store visit time by about 75%, reduced app development-to-production time by 50–80%, improved trends across 30+ loss-related audit questions, and increased transparency and faster follow-through—delivered using Microsoft Power BI alongside the broader Microsoft Power Platform.

Walgreens Boots Alliance

Jeff Toler

Senior Manager, Asset Protection Implementation and Support Solutions