Case Study: Vodafone boosts productivity and governance with Microsoft Power BI

Vodafone employees achieve big productivity gains with Power Platform while maintaining high governance standards

Vodafone, a leading telecommunications company in Europe and Africa, wanted to streamline internal business processes and safely scale employee-built applications across the business. As usage of Microsoft Power BI and the broader Power Platform grew, the company needed stronger governance, security, and a simpler way to support citizen developers and IT teams creating apps and automations.

Vodafone implemented Microsoft Power Platform with a Center of Excellence Starter Kit, using Power BI dashboards, Power Apps, Power Automate, SharePoint, Microsoft Forms, and governance workflows to manage environments, licenses, approvals, and adoption. The results included a 40% reduction in customer payments handled by one team, a 70% improvement in test request processing, and the ability to manage 60% more requests per month, while also confirming zero open risk in the platform infrastructure.

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