Case Study: MacDonald-Miller drives energy savings and faster first-time fixes with Microsoft Power BI

Using the cloud to build and maintain smart buildings

MacDonald‑Miller Facility Solutions, a large U.S. facilities and construction firm, was hampered by siloed building systems and reactive maintenance that drove up energy and repair costs. To centralize data and gain real‑time insights, MacDonald‑Miller adopted the Microsoft Cloud stack—Azure, Dynamics 365 for Field Service—and Microsoft Power BI to connect IoT sensors, operations, and service workflows.

Using Microsoft Power BI alongside Azure, Dynamics 365 and ICONICS/IoT, the vendor’s solution consolidated sensor and business data, automated alert‑driven trouble tickets, and gave technicians real‑time equipment history and parts information. The Microsoft Power BI–enabled system produced proactive, first‑time fixes, greater field visibility, faster time‑to‑market, lower operating costs, and new business wins by offering continuous building optimization and energy savings.

MacDonald-Miller

Bradd Busick

Chief Information Officer