Case Study: Celestica achieves continuous improvement and closed-loop operational visibility with Microsoft Power BI

Unlocking Future Potential with Dynamics 365 and Power BI

Celestica, a global leader in design, manufacturing and supply chain solutions, needed a way to track all inbound transactions with stakeholders, close the loop on those interactions, and extract analytics to identify root causes and drive continuous improvement across its Global Business Services organization. To meet this challenge, Celestica deployed Microsoft Power BI alongside Dynamics 365 for Customer Service, Dynamics 365 for Project Service Automation and Dynamics 365 for Sales.

Using Microsoft Power BI and the Dynamics 365 suite, Celestica implemented centralized tracking and closed‑loop workflows that capture inbound transactions, provide analytics and root‑cause insights, and surface actionable metrics for continuous improvement. The Microsoft Power BI–enabled solution delivered end‑to‑end visibility and analytics that improved issue resolution and supported ongoing process improvements across the organization.

Celestica

Rodney Bergman

SVP Global Business Services