Case Study: The Hanover Insurance Group scales automation and improves business decisions with Microsoft Power BI and Power Platform

The Hanover Insurance Group’s automation CoE ensures successful solutions can scale

The Hanover Insurance Group, an insurance provider with nearly 2,500 independent agents, needed to modernize time-intensive, manual processes to improve decision-making, scalability, and employee productivity. The company turned to Microsoft Power BI as part of a broader Microsoft Power Platform strategy, using solutions such as Power Automate, Power Apps, and Power Virtual Agents to support digital transformation.

Microsoft Power BI and the wider Microsoft Power Platform helped The Hanover create automation solutions for renewal prep, commission processing, and finding the right underwriter faster. The results included higher productivity, improved business continuity, faster sales cycles, better stakeholder relationships, and a scalable foundation for future automation; one underwriter-finding use case enabled agents to identify the correct contact in about 30 seconds, while other automations reduced friction, saved costs, and supported growth without adding resourcing.

The Hanover Insurance Group

Russell Gajos

Executive Small Commercial Sales Manager