Case Study: Tata Communications achieves scalable, data-rich customer engagements and faster, standardized reporting with Microsoft Power BI

Tata Communications Limited scales customer engagements with data-rich visualizations in Power BI

Tata Communications faced growing delays, calculation errors, and heavy manual workload as service managers pulled data from inventory, ticketing, and performance systems into Excel to create customer reports. To modernize and streamline reporting across its large services organization, Tata Communications turned to Microsoft Power BI for unified, data-rich visualizations.

Partnering with Prosys Infotech, Tata Communications centralized data in a warehouse with daily incremental loads, built an SSAS in-memory tabular model for complex uptime and performance metrics, and used Microsoft Power BI to deliver interactive, self‑service dashboards and customizable report templates. The Microsoft Power BI solution drastically cut manual effort and errors, standardized calculations, enabled on‑time, drill‑down reporting, and freed service managers to spend more time driving customer success.

Tata Communications

Prakash Babu

Associate Director of Business Intelligence & Analytics