Case Study: Standard Bank achieves faster ATM issue resolution and greater efficiency with Microsoft Power BI

Standard Bank - Customer Case Study

Standard Bank, Africa’s largest financial institution, faced slow, paper‑based processes—most notably ATM inspections across its 8,000‑device estate—that hampered responsiveness and efficiency. Working with Microsoft Power BI and the broader Microsoft stack (PowerApps, Microsoft Flow, and SharePoint), the bank sought a way for business teams to rapidly create digital solutions that remove friction and speed operations.

Using Microsoft Power BI together with PowerApps, Flow, and SharePoint, the bank’s center of excellence built a prototype ATM inspection app in 24 hours; today 100 inspectors submit 5,000–6,000 geotagged reports monthly with images routed automatically, cutting response times from weeks to hours, eliminating paper and storage costs, improving NPS year‑on‑year, and enabling the in‑house creation of 50+ apps—delivering measurable cost savings, better security, and faster issue resolution. Microsoft Power BI provides real‑time dashboards for drill‑down visibility that drive these operational gains.

Standard Bank

Ian Doyle

Head of Enterprise Digitalization and Productivity Solutions