Case Study: Stadtwerke Krefeld AG (SWK) achieves enhanced data security and streamlined operations with Microsoft Power BI

Stadtwerke Krefeld AG (SWK) - Customer Case Study

Stadtwerke Krefeld AG (SWK) is a German municipal utility with more than 2,700 employees providing energy, water, waste disposal and transport. Facing stricter regulation, the risk of misclassified confidential/GDPR data, and the need to modernize its customer portal and collaboration tools, SWK worked with Bechtle AG and adopted Microsoft technologies — including Microsoft 365 E5, Microsoft Teams, Microsoft Azure and Microsoft Power BI — to standardize security and improve customer-facing digital services.

Bechtle AG implemented Microsoft 365 E5 security features (automatic labeling, BitLocker, Advanced Threat Protection), migrated the customer portal to Azure, rolled out Microsoft Teams for flexible work, and deployed Microsoft Power BI/Power Platform capabilities for dashboards and process automation. The solution reduced time and error in data classification, provided 24/7 scalable customer access, enabled seamless remote work during COVID‑19, and helped SWK meet critical‑infrastructure and ISO compliance requirements across its 2,700+ workforce.

Stadtwerke Krefeld AG (SWK)

Holger Rauch

Team Leader