Case Study: SoftwareONE achieves end-to-end project visibility and consistent delivery with Microsoft Power BI

SoftwareONE spurs evolution from solution delivery to digital consultancy with Dynamics 365

SoftwareONE, a Switzerland-based partner professional services firm serving more than 65,000 customers, needed better visibility into its talent, workflows, and project profitability to grow its consultancy services. To gain that transparency and reporting capability, SoftwareONE adopted Microsoft Dynamics 365 Project Service Automation together with Microsoft Power BI.

By implementing Dynamics 365 Project Service Automation and leveraging Microsoft Power BI for insights, SoftwareONE linked project sales, management, and execution across its global operations into a single system—enabling transparency on resource use and project profitability. The Microsoft Power BI–enabled solution delivered end-to-end value, resulting in more consistent project delivery and improved customer satisfaction.

SoftwareONE

Nina Hiesener

Project Manager