Case Study: SNCF reduces errors and empowers employees with Microsoft Power BI

Rail company digitizes business and empowers employee adoption with technology training

Sncf, the French national railway company with about 270,000 employees, launched the "Digital for All" initiative to involve frontline workers in building digital solutions and boost operational productivity. To do this it adopted the Microsoft Power Platform—including Power Apps, Microsoft Power BI, and Microsoft Flow—to make tools accessible across the organization and reduce manual, error-prone processes.

Using Microsoft Power BI dashboards alongside Power Apps and Flow, Sncf ran internal and online training, built more than 150 apps used by tens of thousands of employees, and created real-time monitoring to spot security and operational issues. Microsoft Power BI’s analytics helped lower error rates (for example, dramatically reducing previously reported 70% unsatisfactory bogie pairings), cut rework, improve reliability, and accelerate employee-driven process improvements.

Sncf

Henri Pidault

Chief Digital and Information Officer