Case Study: Nova Southeastern University achieves higher student engagement and real‑time chatbot insights with Microsoft Power BI

Nova Southeastern University - Customer Case Study

Nova Southeastern University (Fort Lauderdale) faced the challenge of scaling student support for a rapidly growing, digitally native population spread across multiple campuses and systems. To modernize service delivery and surface answers from disparate sources, NSU partnered with Microsoft technologies—including Azure, the Microsoft Bot Framework and Azure Cognitive Services—and used Microsoft Power BI to monitor adoption and performance.

NSU deployed an AI chatbot, Julie, powered by Microsoft Bot Framework and Azure cognitive services and instrumented usage and KPIs with Microsoft Power BI dashboards. Early results show more than 55,000 interactive messages and over 8,000 unique students engaged, giving NSU 24/7, channel-agnostic support that reduces help‑desk strain, improves response consistency, and provides measurable insights to guide future bot rollouts.

Nova Southeastern University

James Drew

Director of Innovation and Information Architecture