Case Study: Mission Australia achieves fundraising growth and improved donor service with Microsoft Power BI

Mission Australia improves donor service and grows fundraising through cloud transformation

Mission Australia, a large Australian nonprofit, needed better visibility into donors to manage fundraising and support contact-center staff who previously lacked quick access to donor information. To solve this, Mission Australia deployed Microsoft Dynamics 365 and Microsoft Power BI to centralize supporter data and provide analytics for fundraising and donor engagement.

Using Dynamics 365 as its CRM and Microsoft Power BI for analytics—implemented with partner and Microsoft FastTrack support—the organization went live in five months and now has instant donor profiles, campaign transparency, and channel- and timing-based insights. The result: fundraising income has grown, donor retention has improved, staff work more efficiently with on-demand reports, and Mission Australia can target outreach more effectively, delivering measurable gains in fundraising performance and operational efficiency.

Mission Australia

Elvira Lodewick

General Manager, Marketing and Fundraising