Case Study: Mediterranean Shipping Company achieves 45% cost savings and delivers data-driven customer service with Microsoft Power BI

Mediterranean Shipping Company - Customer Case Study

Mediterranean Shipping Company (MSC), a Geneva‑based global container carrier operating across 200 sea routes and 315 ports, faced a fragmented productivity environment with roughly 65 email systems, inconsistent collaboration tools, and high IT overhead. To standardize communication, improve real‑time coordination across agencies and sales teams, and enable mobile access to live data, MSC adopted Microsoft Office 365 and analytics with Microsoft Power BI.

Using Microsoft Power BI alongside Office 365 services (Exchange Online, OneDrive, Skype for Business, Enterprise Mobility Suite and more) and support from Microsoft Consulting Services, MSC consolidated systems, added 17,000 Office 365 E5 seats, and deployed Power BI dashboards on Surface devices. The Microsoft Power BI‑enabled solution cut workplace solution costs by 45 percent, reduced email environments to one, saved 45 FTEs at MSC US through report consolidation, improved customer presentations and collaboration, and ensured business continuity during disruptions.

Mediterranean Shipping Company

Fabio Catassi

Chief Technology Officer