Case Study: Leonard Cheshire achieves streamlined operations and improved care delivery with Microsoft Power BI

Leonard Cheshire - Customer Case Study

Leonard Cheshire, a large UK nonprofit supporting people with disabilities, launched Project Connect to replace disparate systems and thousands of manual Word and Excel processes with a single digital platform. Facing rising costs and limited data visibility, the organization adopted Microsoft technologies—including Microsoft Power BI, Power Apps, Power Automate, Dynamics 365, and Azure—to unify information and improve how staff deliver care.

Using Microsoft Power BI alongside Dynamics 365 and the Microsoft Power Platform, Leonard Cheshire and partner QuantiQ consolidated systems, built mobile apps for care plans and assessments, digitized staff rostering, and created dashboards for reporting and decision‑making. The Microsoft Power BI–enabled insights have reduced administration, improved collaboration and service delivery, and an independent ROI study forecast full payback in under 36 months, with additional savings expected from better rostering and reduced agency staffing.

Leonard Cheshire

Laura Crandley

Executive Director, Partnerships