Case Study: Meratus achieves operational efficiency, workforce mobility, and lower IT costs with Microsoft Power BI

Indonesia’s largest shipping company optimizes operations with Microsoft cloud solutions

Meratus, Indonesia’s largest integrated maritime and logistics company, set out in 2018 to modernize legacy IT (including an on‑premises email system) and accelerate digitalization to boost operational efficiency and workplace agility. Working with Microsoft technologies — including Microsoft Power BI alongside Microsoft 365, Dynamics 365 and Azure — Meratus sought to improve collaboration, streamline back‑office processes, and move critical applications to the cloud.

The vendor implemented a cloud‑first solution using Microsoft 365 for modern workplace tools, Dynamics 365 as an ERP, Azure for critical apps and Microsoft Power BI for analytics and reporting; Microsoft also supported training for staff. As a result, Meratus enabled workforce mobility, avoided COVID‑19 disruption, recorded >50% faster software deployment, cut IT infrastructure costs by 40–50%, supports 1,700 Microsoft 365 users, and reported no performance complaints after migration — outcomes credited to Microsoft Power BI and the broader Microsoft cloud stack.

Meratus

Hendy Harianto

Group Chief Information Officer