Case Study: Multideur doubles headcount and boosts customer confidence with Microsoft Power BI

How digitizing paperwork and client information has increased customer confidence and satisfaction and enabled strong growth

Multideur, a Dutch industrial and garage door manufacturer, was hampered by piles of paper, legacy on‑premises systems and manual processes that blocked growth and created reliance on a single IT employee. To modernise and scale, the company moved to the cloud and adopted Microsoft solutions — including Dynamics 365 Business Central, Office 365 and Microsoft Power BI — with partner Prodware to centralise customer data and enable mobile field work.

Prodware and Microsoft Power BI helped Multideur implement a cloud CRM and reporting platform, equip field teams with tablets and unify invoicing and service workflows. The seven‑month rollout delivered measurable impact: headcount has doubled since the transformation, breakdown registration time dropped from about six minutes to one minute, management gained real‑time dashboards and a 360° customer view, and customer confidence and service speed significantly increased.

Multideur

Maarten Zijlstra

Managing Director