Case Study: Home Hardware achieves personalized, data-driven customer experiences with Microsoft Power BI

Home Hardware creates personalized customer experiences by unpacking data with Azure

Home Hardware, an iconic Canadian retailer shifting from wholesale to integrated retail, needed to unpack large volumes of data to create personalized customer experiences and better serve communities. To tackle this challenge they partnered with Microsoft Power BI, building their analytics foundation on Microsoft Azure.

Using Azure Synapse Analytics to store data and Azure Analysis Services to feed users, Home Hardware delivers Power BI dashboards and reports that give employees access to massive amounts of data in seconds and granular transaction-level insights. Microsoft Power BI enabled faster, better decisions, opened the path to predictive and prescriptive capabilities, and let the business quantify item-level transaction impact for marketing and operations.

Home Hardware

Sara Ricketts

Analytics Architect