Case Study: Kotsovolos achieves real-time supply-chain visibility and faster order fulfilment with Microsoft Power BI

Greek retailer, Kotsovolos, develops new services and gains agility using Microsoft cloud services

Kotsovolos – Dixons South East Europe, Greece’s largest electrical and technology retailer, faced fragmented customer and operational data across online, call‑center, and in‑store channels and needed a single, agile view of the customer journey and supply chain. To consolidate data and improve omni‑channel service, the company turned to Microsoft Power BI and other Microsoft cloud services, including Dynamics 365, Microsoft 365/Teams, and Azure.

Using Microsoft Power BI to visualize data stored in Azure Data Lake alongside Dynamics 365 and Microsoft 365 tools, Kotsovolos gained end‑to‑end visibility and faster decision‑making. The Microsoft Power BI‑backed solution helped cut repeat calls by 60%, support more than 150,000 Pay & Collect orders ready for pickup in 20 minutes (versus a two‑hour benchmark), handle peaks of over 10,000 orders per hour, and move 55% of transactions to paperless—while improving warehouse routing and courier efficiency.

Kotsovolos

Ioannis Vasilakos

Chief Executive Officer and Vice Chairman