Case Study: Diamond Bank achieves real-time insights and productivity gains with Microsoft Power BI

Go beyond banking, connecting people and markets and markets to people

Diamond Bank, a large Nigerian retail bank serving customers across 300 branches, faced challenges scaling collaboration, improving customer engagement, and gaining real-time insights to deepen financial inclusion. To modernize operations and analytics it adopted Microsoft technologies—most notably Microsoft Power BI—alongside Dynamics 365 for Customer Service, Office 365 (Teams and Skype for Business) and Azure cloud services.

By deploying Microsoft Power BI dashboards, an end-to-end CRM and cloud data warehousing, Diamond Bank moved from day‑long handover notes to live, dynamic interaction records, gained real-time transaction monitoring, and improved cross-branch collaboration. The Microsoft Power BI–driven insights enabled new products such as the 436# USSD service, reduced travel and administrative overhead, and produced measurable gains in productivity, product development, customer servicing and data-driven decision making.

Diamond Bank

Uzoma Dozie

Chief Executive Officer