Case Study: Capita achieves real-time project reporting and streamlined collaboration with Microsoft Power BI

Global firm excels at collaboration for less with project management solution

Capita, a global professional services and outsourcing firm, faced rising costs, storage constraints, and the need for better collaboration as it expanded its project teams. To move off its on‑premises project system and leverage cloud licensing and Office 365 interoperability, Capita adopted Microsoft Project Online and reporting tools including Microsoft Power BI to provide secure external access, flexible real‑time reporting, and a scalable, user‑friendly environment.

Using Microsoft Power BI alongside Project Online, Capita completed a smooth implementation with high user adoption, creating a single source of truth and customizable dashboards for project managers and senior leaders. The change cut licensing costs by about 50%, reduced support calls by 60%, eliminated spreadsheet-based reporting, and freed the P3O team to focus on assurance and risk rather than administrative tasks.

Capita

Kim Etheridge

Head of P3O Centre of Excellence