Case Study: Frette speeds monthly closings by 40% and gains global business clarity with Microsoft Power BI

Frette - Customer Case Study

Frette, the Italian luxury linen retailer, struggled with fragmented systems after expanding globally—parallel North American and Italian systems caused duplicate order entry, inventory reconciliation overhead, and slow financial closes. To unify data, streamline customer service, and gain better insights, Frette engaged Microsoft Power BI and implemented Microsoft Dynamics 365 modules (Finance and Operations, Retail, Customer Service) with Power BI for reporting and analysis.

Working with Microsoft Power BI (and partner Sunrise Technologies), Frette consolidated order management, finance, and retail processes and deployed Power BI for mobile and executive reporting. The solution cut monthly closing time by about 40% (from ~15 days to as few as 8), removed the need for a 30% staff increase due to duplicate entry, improved inventory fulfillment and shipping/handling efficiency, and supported 20% revenue growth over two years—while freeing management to focus on growth. Microsoft Power BI’s reporting also boosted team productivity and simplified compliance.

Frette

Paolo Fabiocchi

Group Chief Financial Officer