Case Study: Sandvik boosts productivity and support with Microsoft Power BI

Engineering firm transforms factory operations with ‘game-changer’ Power Platform solutions

Sandvik, a Sweden-based industrial manufacturing company with more than 10,000 employees, faced growing skills gaps, rising component complexity, and difficulty making years of product knowledge easily accessible to teams and customers. To address this, Sandvik turned to Microsoft Power BI and the broader Microsoft Cloud for Manufacturing, using tools including Azure OpenAI Service, Azure AI Search, and GitHub Copilot to support its digital transformation.

Microsoft Power BI helped Sandvik implement a Manufacturing Copilot that gives employees and customers natural-language access to product documentation, help files, recordings, and support knowledge across multiple brands. The solution improved employee productivity by 20% to 30% on average, up to 50% for new problems, cut new salesperson onboarding time in half, and strengthened customer support and sales effectiveness.

Sandvik

Carolina Araujo

Supply Chain Leader