Case Study: Sistema Fiep achieves integrated ERP/CRM and data-driven decisions with Microsoft Power BI

Dynamics 365 incorporates data and sends it to Sistema Fiep

Sistema Fiep, a consortium of industry and education institutions in Paraná, Brazil representing more than 50,000 industries and supporting over 800,000 jobs, faced fragmented information, security gaps, and limited transparency across corporate, sales, and operations areas. To unify data and improve compliance and decision-making, Sistema Fiep partnered with Microsoft Power BI, deploying Dynamics 365 Finance and Operations, Dynamics 365 Sales, and Power BI.

Microsoft Power BI helped implement an integrated Dynamics 365 ERP/CRM environment (plus Microsoft Azure and Power BI analytics) that consolidated data across 399 cities, streamlined purchasing and financial processes, and delivered accessible, secure metrics for leaders and teams. The result was greater efficiency, optimization, and compliance—making Sistema Fiep the largest ERP-as-CRM deployment in Brazil, a reference for other federations, and a measurable improvement in agility, transparency, and data-driven decision-making.

Sistema Fiep

Daniela Andreatta

Corporate Services Executive Manager