Case Study: Directorate General of Civil Aviation of Kuwait achieves real-time operational insights and streamlined airport operations with Microsoft Power BI

Directorate General of Civil Aviation of Kuwait - Customer Case Study

The Directorate General of Civil Aviation of Kuwait, which runs Kuwait International Airport, faced rising flight and passenger volumes, long lines, and inefficient gate and staffing decisions as it modernized airport operations and prepared to scale to a 25‑million‑passenger facility. To address these challenges, the organization adopted cloud technologies including Azure, Office 365, Azure SQL Data Warehouse and analytics with Microsoft Power BI to replace slow, manual Excel‑based reporting.

Using Azure services to centralize operational data and Microsoft Power BI to build real‑time dashboards, DGCA eliminated time‑consuming manual analysis, migrated 3,000 field workers to Office 365, and gave managers instant visibility into passengers, flights, wait times, staffing needs and baggage handling. The Microsoft Power BI–driven solution streamlined decision making, improved operational responsiveness, and positions the airport to handle higher traffic while planning further automation with Azure Machine Learning.

Directorate General of Civil Aviation of Kuwait

Mohammad N. Al-Mutairi

IT Operations Manager