Case Study: Nsure reduces manual processing by 60% with Microsoft Power BI and Power Platform

Digital insurance agency automates a complex purchasing process using Power Platform

Nsure, a digital insurance agency, needed to scale rapidly while keeping up with a growing volume of manual quoting and customer service work across calls, emails, texts, and non-API carrier data. Using Microsoft Power BI alongside Microsoft Power Platform services such as Power Automate, Power Apps, and Copilot-enabled tools, the company sought a way to reduce manual processing and improve operational efficiency.

Microsoft helped Nsure implement AI-driven automation to clean and merge carrier data, extract information from documents, manage unstructured customer emails, and support customers through a custom copilot. The result was a 60% reduction in manual processing time, a 50% reduction in associated costs, and improved customer satisfaction, including a 4.7-star rating from more than 4,000 reviews.

NSure

Wojtek Gudaszewski

Co-Founder