Case Study: Colliers International achieves faster, actionable client insights and streamlined collaboration with Microsoft Power BI

Colliers provides actionable data insights to clients with unified Microsoft solution

Colliers International, a Canadian commercial real estate services firm, faced siloed customer and property data and fragmented communication tools that slowed brokers and made sharing insights difficult. To create a modern, cloud-based workplace and give brokers faster access to analytics, Colliers deployed an interconnected Microsoft solution including Dynamics 365, Microsoft Teams, Surface Hub devices and Microsoft Power BI for business analytics.

Using Dynamics 365 to centralize contacts (uncovering an 89% overlap across databases) and Microsoft Power BI for dashboards and reporting, Colliers cut onboarding time for new brokers from two years to 6–12 months, reduced market reporting from three weeks to days, and can deliver client-ready dashboards in roughly half an hour instead of days. Broad adoption of Teams and Surface Hub—backed by a “A Better Way” change program with >90% training satisfaction—boosted collaboration and productivity across the firm.

Colliers International

Mihai Strusievici

Vice President, Information Technology