Case Study: Guangzhou Gump Come achieves streamlined, data-driven vending operations with Microsoft Power BI

Chinese vending machine innovator automates shopping with cloud technology

Guangzhou Gump Come, a Chinese vending-machine innovator with thousands of Mini Shop machines nationwide, faced operational pain points: no real-time inventory or payment visibility, costly repeat maintenance visits, weak security in isolated locations, and a one-way customer experience that limited upsell opportunities. To modernize operations it implemented Microsoft cloud and AI technologies—including Azure, Azure Cognitive Services, Azure Database for MySQL, HDInsight, Azure Cosmos DB—and connected analytics to Microsoft Power BI to drive actionable insights.

Using IoT-enabled Mini Shops, Azure cloud services, AI-driven camera analysis, and Microsoft Power BI visualizations, Guangzhou Gump Come automated secure, real-time transaction processing and personalized shopper interactions. The solution simplified vending management, reduced unnecessary maintenance trips, sharpened merchandising and replenishment decisions, and delivered instant scalability and disaster recovery for thousands of machines—helping the company speed time-to-market and improve profitability with Microsoft Power BI as a core analytics tool.

Guangzhou Gump Come

Cao Wenbin

Partner, Chief Technology Officer