Case Study: Centra Health Inc achieves a 24 percentage-point increase in quality care compliance with Microsoft Power BI

Centra boosts quality care compliance scores by 24 percent with Microsoft 365 business intelligence tools

Centra Health Inc., a large nonprofit healthcare system serving over 380,000 people, faced growing pressure to meet expanding CMS quality‑reporting requirements and shift to value‑based reimbursement but lacked timely, patient‑level data for clinicians. To address this, Centra adopted Microsoft Power BI as part of its Microsoft 365/Office 365 E5 deployment alongside Azure AD, Intune and other Microsoft services to enable secure, mobile access to operational and clinical data.

Working with partner Citius Tech, Centra implemented a Power BI–based Clinical Dashboard that delivers real‑time, drill‑down, HIPAA‑protected analytics to physicians; Microsoft Power BI helped raise overall quality compliance from 34% to 58% in nine months (a 24‑point increase), contributed to a 70% CMS quality rating, sped daily claims audits and accelerated projects (for example, a provider directory completed in four months), and improved clinicians’ ability to drive better care and reimbursements.

Centra Health Inc

Matthew Johnson

Chief Population Health Officer