Case Study: Blackwoods achieves a 60% reduction in order backlog and saves hundreds of employee hours per month with Microsoft Power BI

Blackwoods - Customer Case Study

Blackwoods, a leading supplier of industrial and safety equipment across Australia and New Zealand, faced rapidly growing complexity after a series of mergers: siloed, spreadsheet-driven reporting, slow MDX cubes and ad hoc data extracts that wasted employee time and hampered customer service. To modernize analytics and improve decision-making, Blackwoods adopted Microsoft Power BI alongside SQL Server (including R Server), SSRS and Analysis Services to centralize and visualize business data.

Using Microsoft Power BI dashboards, SQL Server R Services and tabular models in SSAS, plus custom .NET apps, Blackwoods automated product matching and made insights broadly accessible to sales and executives. The Microsoft Power BI–driven solution cut analysis time by up to 100 hours a month for some teams and helped reduce the order backlog by 60% in five months, boosting speed to market, customer service and overall profitability.

Blackwoods

Peter Kelly

Chief Executive Officer