Case Study: Banfield Pet Hospital achieves streamlined reporting and accelerated business insights with Microsoft Power BI

Banfield Pet Hospital streamlines reporting, accelerates business insights using Power BI

Banfield Pet Hospital, the largest general veterinary practice in the United States with more than 1,000 locations, faced slow, manual reporting driven by static Excel and PDF files that left analysts spending hours sifting through data. To modernize reporting and enable faster, collaborative insights, the organization adopted Microsoft Power BI (alongside Azure Cosmos DB for data) to replace siloed processes and provide interactive, mobile-ready dashboards.

Using Microsoft Power BI, Banfield deployed dashboards and self-service reports to over 19,000 analysts, executives, field leaders, and hospital associates, streamlining operational reporting and helping match staff skills to demand. The change eliminated manual processes, won a Banfield President’s Award, and delivered measurable impact: 90% worker satisfaction with the new system and 80% reporting new efficiencies and insights, enabling faster decision-making and more time focused on pet care.

Banfield Pet Hospital

Kelsey Wiggin

Senior Manager of Operational Reporting and Insights