Case Study: Australian Red Cross achieves rapid self‑isolator outreach rollout in under a week with Microsoft Power BI

Australian Red Cross rolls out self-isolator outreach platform in less than a week

Australian Red Cross, the national disaster-response organization in Australia, needed a fast way to maintain daily contact with people self-isolating during COVID-19. With volunteers initially juggling about 50 spreadsheets to track calls and responses, the Red Cross worked with partner Velrada to deploy a purpose-built outreach platform using Dynamics 365 Customer Service and Microsoft Power BI to manage cases and reporting.

Velrada integrated Dynamics 365 Customer Service with telephony and Forms Pro and used Microsoft Power BI dashboards to track call volumes and responses, turning the solution around in six days. The new system lets trained volunteers from the Red Cross’s 10,000+ active volunteer pool log in from home, replace error-prone spreadsheets, centralize assignments, scale outreach quickly, and gain real‑time visibility for faster referrals and better support.

Australian Red Cross

Holly Brown

National Lead for Systems and Process Improvement