Case Study: Grupo Fleury achieves 20% more commercial opportunities with Microsoft Dynamics 365 Sales

With Dynamics 365, Grupo Fleury takes its culture of service excellence to the digital sphere

Grupo Fleury, a Brazilian healthcare company, was undergoing digital transformation and needed a single repository to manage customer records, commercial transactions, and sales activity more efficiently. To support its commercial teams, the company adopted Microsoft Dynamics 365 Sales, along with a B2B web portal and CRM workflows, to centralize information and improve business intelligence.

Implemented with Microsoft Dynamics 365 and Avanade, the solution streamlined data management, automated sales tracking, and improved security and LGPD compliance. The result was a 20% increase in the volume of commercial opportunities, along with greater productivity, better opportunity mapping, and faster, more accurate responses to customer needs.

Grupo Fleury

Luzia Sarno

Corporate IT Director