Case Study: Wesley Mission achieves seamless, client‑centred "No Wrong Door" support with Microsoft Dynamics 365

Wesley Mission - Customer Case Study

Wesley Mission is a large Australian nonprofit that provides dozens of services for people facing homelessness, addiction, mental health and financial or domestic challenges. In December 2016 it launched the No Wrong Door initiative to ensure anyone who contacts the organisation receives coordinated support regardless of entry point; the key challenge was preventing clients from having to repeat traumatic stories across different teams while measuring impact across multiple services and locations.

Wesley Mission implemented Microsoft Dynamics 365 as the “archway” to triage clients, record interactions centrally and give all relevant staff shared visibility, with cloud scalability for rapid change. The platform enables outcomes-based measurement and automated reporting, revealing service correlations (for example between homelessness and mental health), guiding investment and government engagement, and delivering a more humane, better-coordinated client experience.

Wesley Mission

Aldo Travia

Executive Manager Information Services