Case Study: Celestica achieves continuous improvement and end-to-end transaction visibility with Microsoft Dynamics 365

Unlocking Future Potential with Dynamics 365 and Power BI

Celestica, a global leader in design, manufacturing and supply‑chain solutions, needed a way to centralize and track inbound transactions across stakeholders, close the loop on issues, and gain analytics-driven insight into root causes to drive continuous improvement across its Global Business Services organization.

By implementing Microsoft Dynamics 365 (Customer Service, Field Service Automation, and Sales) together with Power BI, Celestica centralized transaction data, automated service workflows, and surfaced analytics for root‑cause analysis. The solution delivered end‑to‑end visibility, faster resolution of inbound requests, and actionable insights that support ongoing process improvement across the enterprise.

Celestica

Rodney Bergman

SVP Global Business Services