Case Study: Leonard Cheshire achieves more time for care and better operational efficiency with Microsoft Dynamics 365

Uniting support for people with disabilities using Dynamics 365

Leonard Cheshire, a major disability charity, needed to reduce the administrative burden on its social care staff so they could spend more time supporting the people they care for. The organization was managing manual rosters, paper-based checks, and multiple complex systems, which made it harder to maintain consistent care and securely handle sensitive information. Microsoft Dynamics 365, along with related Microsoft tools, was introduced to support its digital transformation.

Microsoft Dynamics 365 helped Leonard Cheshire move key processes onto a single cloud-based platform, with staff using tablets, Power BI, and PowerApps to log care activities, track equipment checks, and create personalized programs. The result was a more joined-up “single source of truth,” less duplicate data entry, improved security, and faster access to overdue tasks and trends. Microsoft Dynamics 365 enabled Leonard Cheshire to streamline operations and free staff to focus more on delivering care.

Leonard Cheshire

Dorothy Akoh-Arrey

Head of CRM Data