Case Study: DefenseReady achieves real-time force readiness insight and improved troop welfare with Microsoft Dynamics 365

Understanding impact of military operations on troops CRM solution provides insight into readiness

Permuta Technologies, a Washington, D.C.–based provider of Department of Defense business solutions, worked with a high-ops tempo U.S. military organization led by Command Sergeant Major Chris Faris to address the human cost of continuous deployments. The organization faced relentless rotations, fractured family reintegration, rising stress and suicides, and decision-making hampered by thousands of siloed systems that obscured personnel tempo and resource capacity.

Permuta deployed DefenseReady, a Microsoft Dynamics CRM–based platform hosted on Azure Government, to integrate authoritative systems and locally captured data into a single, real-time view of operations, training, medical status, and assignments. The solution enabled faster capacity planning, informed deployment limits and schedules, and reduced administrative burden—resulting in improved force readiness, better morale and predictability for families, lower attrition, and stronger long-term personnel resilience.

DefenseReady

Chris Faris

Command Sergeant Major